FAQ
Do you have questions about what's changing? We've got all the answers!
Why did we become Banque Internationale d'Investissement (BII) again?
Banque Internationale d'Investissement is not a new bank: it is the original name of our institution.
The bank was founded in 2006 in Mauritania under the name Banque Internationale d'Investissement (BII) by the Ballouhey Group, the European Investment Bank, and with the assistance of the Dutch banking group ING.
In 2007, the Société Générale Group (SG) acquired 51% of the bank. Banque Internationale d'Investissement (BII) was then renamed Société Générale Mauritanie (SGM).
On the occasion of its 20th anniversary, the bank returns to its original name, Banque Internationale d'Investissement (BII), following the buyback of shares held by Société Générale by the consortium Ballouhey Group & Enko Capital. This acquisition opens a new chapter in the development of our institution, while remaining faithful to what has always been our strength: proximity, solidity, and excellence.
The bank is now led by Nicolas Roca, who has had a diverse career within the Société Générale Group for nearly 20 years.
Do I need to take any action or make any change on my end?
No, there is no action required on your end.
Will my account and bank contract change?
No, nothing changes for you: same account number, same
terms, same contract, same branch, same Client Advisor,
same products.
Can I continue using my current bank card and checkbook?
Yes, and without any action on your part. Your checkbooks remain
valid. As for your current bank card, it continues to
work. What has changed for my automatic transfers and direct
debits?
What has changed for my automatic transfers and direct debits?
Absolutely nothing. Your automatic transfers and direct debits are
not affected and remain the same. You do not need to take any
action with any organizations.
Have my bank details changed?
No, your bank details remain unchanged. Your RIB, IBAN and
bank references can continue to be used without modification.
Will my contacts and digital services change?
No, you keep the same contacts, the same points of contact and the same
access. The SG Connect app will gradually evolve into My BII, but you
keep your login details and passwords. For any questions, do not hesitate to
contact your Client Advisor or our Customer Relations Center +222 45 29 70
00 / 1888 / espace.client@socgen.com
Are savings, credit and insurance offers still available?
Yes. All our offers and services are maintained. Savings,
financing and insurance solutions continue to be offered and accessible
under the same conditions.
Do service quality and processing times remain the same?
Yes. The processes, processing times and service levels remain
unchanged and will continue to improve as we usually do.
The teams continue to support you with the same standards
of rigor and quality.
Are the security of my transactions and the confidentiality of my information maintained?
Yes. All transactions are carried out within a strict regulatory
framework (Mauritanian and International), with unchanged security,
control and confidentiality measures, in accordance with banking
secrecy.
Do you have any specific questions?
You can contact your usual advisor, or get in touch with the branch of your choice or the Customer Service Center. Our teams are here to answer any specific questions you may have that aren’t addressed in this list.