Claim

Before submitting your complaint
How can we help you?

I have a question or need information

A clarification about an account, card, loan, or rate? Our advisors will answer you promptly.

Contact us

I have an emergency

Lost card, misplaced checkbook, or suspicious transaction? Access blocking services immediately.

See emergencies

I want to report a concern

You feel a delay or service fell short? Submit your official complaint here.

Submit a complaint

In which cases
to file a complaint?

"Every situation submitted is carefully reviewed. If your request does not qualify as a complaint, our teams will direct it to the right contact."

Submit a complaint   →
A transaction you don't understand
A processing time deemed too long
An issue with a card, check, or ATM
A difficulty with My BII or My BIISINESS
A disagreement over fees or charges
A dissatisfaction related to reception or service
A response deemed incomplete or unclear

How to submit your complaint?

The more detailed your request, the more effectively our teams can analyze it

Online

The easiest way to submit your complaint and supporting documents.

Fill in the form

In branch

Our teams can record your complaint and guide you through the process.

By phone

Customer Relations Center: 1888 / (+222) 45 29 70 00

By email

Send your request to: reclamation.sgm@socgen.com

By WhatsApp

Chat via our dedicated number: (+222) 30 50 99 99

By mail

Send your letter to Banque Internationale d'Investissement with your contact details.

What happens after your complaint

1

We receive your request

Your complaint is forwarded to our Quality teams via the selected channel.

2

We register it

It is identified, tracked, and directed to the relevant internal teams.

3

We analyze it

We review your situation and may contact you if additional information is needed.

4

We respond to you

A response is provided with explanations, by email or phone.

Our goal is to handle every complaint with seriousness, transparency, and as quickly as possible.

Submit a Complaint



    Every complaint is an opportunity for us to listen, to correct when necessary, and to durably strengthen the quality of service we owe our customers.